Understand the difference between operator connect, direct routing and Microsoft calling plans. Download our guide to help you understand the key differences.
A GUIDE TO SELECTING THE RIGHT OPTION FOR YOUR BUSINESS
CALLING PLANS VS OPERATOR CONNECT VS DIRECT ROUTING
With the launch of Operator Connect, there are now three solutions for adding voice services to Teams. With options to suit a range of business requirements - find out which is right for you.
Microsoft Calling Plans
Calling Plans provide bundles of domestic and international minutes directly from Microsoft with a Microsoft 365 Business Voice or Microsoft 365 E Calling Plan.
Operator Connect
Operator Connect allows you to add PSTN calling from directly within the Microsoft 365 admin centre by connecting carrier services from approved third-party providers.
Direct Routing
By far the most popular and flexible option, Direct Routing allows you to connect external carrier services from your chosen provider toTeams via a Session Border Controller (SBC) located either on-premises or in the cloud.
Find out which Teams Solution is best for your business.
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